How to get the deal
In case you have any questions or need any clarifications do not hesitate to call our Customer Support Team on 022-6157-6157
Knowing your item:Accessories shown in the photograph are only for representation and are not part of the product.
Each piece is hand crafted by the finest artisans using traditional techniques handed down from generations. Wood grain, color variance, texture changes and knots are all part of the charm of the product and may, hence, vary from item to item. Changes of temperature and atmospheric moisture content may cause some movement.
The actual fabric/upholstery may have a slight variance from the product image depending on your screen settings, resolution and photography or fabric print. Products having Kantha stitch, patchwork or applique may vary from the original picture due to the intricacy and complexity of the length and breadth of the loom and yardage.
Furniture having intricate hand-painted details have been painstakingly decorated by Master Craftsmen having honed their skills from the rich legacy left behind from generations of accomplished artisans. Each piece of such Furniture is unique and slight distinctions are possible between the picture and actual product.
Placing an order: Please check dimensions of the entrance/door to your home/office/shop/building/premise before buying, so as to ensure that there is no problem in getting the product inside. In such a situation we will not be able to accept return or cancellation. There are some items that you will need to assemble on your own. For this item please check the details above. While we provide kits to assemble these items, you will need to arrange your own carpenter for assembly. Wherever Pepperfry provides, the carpenter visits will be scheduled subsequent to the delivery of the item.
On Delivery: For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5 mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there. In case of dust or a lack of shine, rubbing the surface with a cloth will help. This is an accepted method for cleaning the surface of a furniture item and making it shine.
Damages: Pepperfry shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:
- Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed
- Any instruction manual, screws, nuts etc that might have been missed, should be informed to Customer Support immediately, so that they can arrange for the same to be delivered to you
- Your item arrives in damaged condition. All claims for damage must be made maximum within 30 days of receipt of the item. Your request for a repair or refund will be processed as soon as we receive the photographs of the damage to ascertain extent. We request you to retain all packing materials unless instructed otherwise by our team. You have an option of getting a full refund or repair of the product that was received in damaged condition. Refunds for furniture returns will be processed when the item(s) has been picked up by us. Hence, please allow up to 2 to 3 weeks for reverse and then subsequent refund to process.
Cancellations: We accept cancellation of furniture orders up to 24 hours of placing the same, without any charges to you. In the event of cancellation after 24 hours, a cancellation fee of Rs.1000 will be charged and the balance amount will be refunded to you. No cancellation requests will be accepted after 4 days from the date of receipt of order for this item on Pepperfry. Pieces of furniture are made specifically for your order.